FAQ
Frequently Asked Questions
1. How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order is placed and a shipping notification once it has been dispatched.
2. How long will delivery take?
Once your order has shipped, please allow 7–15 business days for delivery. Delivery times are estimates and may vary depending on your location and carrier conditions.
3. How much does shipping cost?
We offer a simple $4.99 flat-rate shipping on all orders within the United States, regardless of order size or weight.
4. How do I track my order?
Once your order ships, you will receive an email with your tracking number. Use it to monitor your delivery status directly on the carrier’s website. If you haven’t received tracking information within 5 business days of your order, please contact us at support@mavenattire.shop.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To start a return, email us at support@mavenattire.shop with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. How do I exchange an item?
We offer exchanges for a different size or color of the same item, subject to availability. Email us at support@mavenattire.shop with your order number and the details of the item you’d like instead. If the item is unavailable, we will issue a refund to your original payment method.
7. Is it safe to pay on your website?
Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We accept all major credit cards and other secure payment methods. Your data is never stored or shared with third parties.
8. I received a damaged or wrong item — what should I do?
We sincerely apologize if this happened! Please email us immediately at support@mavenattire.shop with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you, including return shipping.